Users of Blackboard Collaborate
PPT files are definitely supported. Make sure PPT is closed (the application) and if you still have trouble, reach out to our Support organization.
Use the Contact Technical Support option to open a ticket using a webform.
I just want to note here, that during the last 8 months, I got a bunch of such error reports from my customers in Central Europe. It often was caused by
Nevere seen this amount of user trouble with Powerpoint conversion in all the years before.
This increase should be forcing Collaborate support to provide more details on the knowledgebase how to solve this kind of error.
German Collaborate Support & Professional Services
DACH (Germany, Austria, Switzerland)
We've found the most common cause for this error is that there are two version of MS PowerPoint installed on your computer. Removing one version (and depending on the version of MS Office installed on the computer, running the diagnostics tool) resolves the issue.
Installing OpenOffice generally works if MS Powerpoint does not work when loading the slides.