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Web Tour needing FLash installed

Posted by Mardelle Sauerborn on January 29, 2013 at 1:10pm in Technical Support

Hi all -  hope that you can help.  A presentor wanted to show a voicethread,  but when loading it it indicated needed flash installed.  As well,  a web tour to a you tube video gave the same message.  It runs fine on computer,  and I have installed latest version,  but will not run  in BBC -  

Advice?  

Thanks

Mardelle

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Tags: flash, tour, web
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Replies

  • Steve Hargadon February 2, 2013 at 6:41am

    I'm not an expert here, but I believe the web tour pulls up websites using a local browser engine.  I'm guessing for Windows it is Internet Explorer, but that is a guess.  What this means is that you have to make sure that the browser engine that is driving the display of websites on your computer is updated with flash--and that may not be the case if you are using an alternate browser for your non-BBC web surfing.

    This also means that someone participating in your session, who's default browser does have flash installed, will see the web tour just fine...

    Hope that helps.

    • Mardelle Sauerborn > Steve Hargadon February 6, 2013 at 4:24pm

      Hi Steve,  that does seem too be the case.  Hard to trouble shoot that I suppose.   I upgraded but it seemed to make no difference at my end. 

      Thanks for your help 

      Mardelle 

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