appsharing not recorded

Hi,

I was wondering if anyone had this problem. I did a session recently and did some appsharing but when I listened to the recording, lo and behold, nothing was on the screen. I wonder why?

Mike

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Permalink Reply by Steve Hargadon on January 13, 2012 at 10:53am

I don't do a lot of app sharing, so I don't remember the last time I would have recorded this and tested it.  Later today I will do a 5 minute recording just with myself to see what happens.

Permalink Reply by Steve Hargadon on January 13, 2012 at 12:02pm

I just did a short 60 second test of app sharing and recording, and it worked for me.  I'm using Collaborate 11. 

Permalink Reply by Tammy Moore on January 13, 2012 at 4:23pm

I have recorded app share several times in the last week, so it must not be a widespread issue.

What were you application sharing? Maybe it had something to do with the specific software being shared? If it is something others here have too, we can test it to see if the same thing happens.

Permalink Reply by Ric Reo on January 15, 2012 at 8:44pm

We recently switched to V11 and I have had a couple problems including Web Tour and AppShare not working properly and the fix seemed to be to clear my computer's Java cache.  You can do this by searching for the guide here: http://support.blackboardcollaborate.com

I got this tip from Sherry Goddard, one of the wonderful Bb collab. trainers, who recently trained us.  She says she often clears her cache every couple weeks.

Permalink Reply by Steve Hargadon on January 16, 2012 at 12:11am

Really appreciate you sharing that, Ric. 

Mike--let us know if this works.

Permalink Reply by Dr. Thomas Michael Power on January 16, 2012 at 8:19am

Thanks guys, I'll try what you recommend and get back to you. I was simply using Word. And the sharing we did did not appear in the recording.

Mike

Permalink Reply by Ric Reo on January 17, 2012 at 9:43am

Actually, while this worked for a type of problem I was having, it looks like your problem is well known and they have an official workaround available until the glitch is fixed: http://support.blackboardcollaborate.com/ics/support/default.asp?de...

Permalink Reply by Steve Hargadon on January 17, 2012 at 12:16pm

Ric:  terrific detective work!  I take it that it's indicating that the app share recording actually happened, you just need to follow one of those two steps to see it?

Mike:  I'd be really interested in knowing if either of the two methods in that support document work for the recording in question. 

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