Users of Blackboard Collaborate
I don't do a lot of app sharing, so I don't remember the last time I would have recorded this and tested it. Later today I will do a 5 minute recording just with myself to see what happens.
I just did a short 60 second test of app sharing and recording, and it worked for me. I'm using Collaborate 11.
I have recorded app share several times in the last week, so it must not be a widespread issue.
What were you application sharing? Maybe it had something to do with the specific software being shared? If it is something others here have too, we can test it to see if the same thing happens.
We recently switched to V11 and I have had a couple problems including Web Tour and AppShare not working properly and the fix seemed to be to clear my computer's Java cache. You can do this by searching for the guide here: http://support.blackboardcollaborate.com
I got this tip from Sherry Goddard, one of the wonderful Bb collab. trainers, who recently trained us. She says she often clears her cache every couple weeks.
Really appreciate you sharing that, Ric.
Mike--let us know if this works.
Thanks guys, I'll try what you recommend and get back to you. I was simply using Word. And the sharing we did did not appear in the recording.
Actually, while this worked for a type of problem I was having, it looks like your problem is well known and they have an official workaround available until the glitch is fixed: http://support.blackboardcollaborate.com/ics/support/default.asp?de...
Ric: terrific detective work! I take it that it's indicating that the app share recording actually happened, you just need to follow one of those two steps to see it?
Mike: I'd be really interested in knowing if either of the two methods in that support document work for the recording in question.